At Resto, we are committed to providing a seamless and positive experience for our customers. However, we understand that sometimes situations change, and you may need to request a refund or cancellation. This Refund and Cancellation Policy outlines the process for such requests.

1. Cancellation of Subscription

You may cancel your Resto subscription at any time through your account settings or by contacting our customer support team. Upon cancellation, you will retain access to all features of the platform until the end of your current billing cycle.

• Monthly Subscriptions: If you cancel your monthly subscription, you will continue to have access to Resto until the end of the current month. After the cancellation, you will not be billed for the next month.
• Annual Subscriptions: If you cancel an annual subscription, you will retain access to Resto until the end of your current billing year. Annual plans are non-refundable, and you will not receive a refund for any unused portion of your subscription.

2. Refund Eligibility

Resto offers a 14-day free trial, so you can explore the full functionality of the platform before making any financial commitments. Refund requests are only eligible within a specified time frame under the following conditions:

• Eligibility for Refund:
  • If you cancel your subscription within 14 days of the initial payment and have not fully used or consumed the service, you may be eligible for a full refund.
  • Refund requests made after the 14-day period are generally not eligible for a refund.
• Non-Refundable Items:
  • Any charges or fees that occur outside the initial subscription (e.g., additional services, custom integrations, or special requests) are non-refundable.
  • If you cancel after the 14-day refund window, you will still have access to Resto for the remainder of your billing cycle but will not be eligible for a refund.

3. How to Request a Cancellation or Refund

If you wish to cancel your subscription or request a refund, please follow these steps:

• Cancel Subscription:
  1. Log in to your Resto account.
  2. Navigate to the Account Settings section.
  3. Select Cancel Subscription and follow the prompts to complete the process.
• Request a Refund:
  • Contact our customer support team at [support@offozon.com] or via live chat.
  • Provide your account details and reason for the refund request.
  • Our support team will review your request and process the refund, if applicable.

4. Refund Processing

If your refund is approved, the amount will be refunded to your original payment method. Please allow 5-7 business days for the refund to appear in your account, depending on your payment provider.

5. Late or Missing Refunds

If you haven’t received your refund within the specified time frame, please first check your bank account or payment method. If the issue persists, contact us at [support@offozon.com] and we’ll be happy to assist.

6. Changes to the Refund and Cancellation Policy

Resto reserves the right to amend, modify, or update this Refund and Cancellation Policy at any time. We will notify you of any changes by posting the updated policy on our website and updating the "Effective Date" at the top of the page. We encourage you to review this policy periodically to stay informed of any changes.

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Additional Terms:

• Free Trial: Users who sign up for the free trial can cancel at any time during the trial period without incurring any charges. After the trial period ends, you will be automatically subscribed to the paid plan unless you cancel beforehand.

• Account Termination: In case of any violations of the Resto Terms of Service or in extreme cases, Resto reserves the right to suspend or terminate your account without a refund.

• Support Services: While we strive to resolve all issues promptly, refunds will not be issued based on dissatisfaction with our support services or due to user errors.